What our customers say about the 'Penfriend By Appointment' service:


Very friendly service. It is possible to ask a lot of questions and see a wide range of pens. The consultations are personal and as one can fit them into their schedule and bring the paper or ink they like to try it is very customised and customer oriented. Fountain pens need to be written with and are inherently personal so getting personal service where you have the time to choose and ensure you are happy is very important which is why I chose the service. Shops can equally be good to try a lot of pens but the level of service and care from Penfriend was far superior. Fraser, London.
What a wonderful service! Amaya was incredibly helpful, knowledgeable and professional. She understood exactly what I was looking for, gave wonderful advice, and had a brilliant selection of pens. I found the perfect 18th birthday present for my godson. Thank you! Vanessa, London.
My son and I spent some time this week with Amaya choosing a fountain pen for his 21st birthday. I highly recommend this very unique service. Amaya is charming, very helpful and extremely knowledgeable. There is no pressure, and no hurry. Nothing is too much trouble, and my son is thrilled with the Pelikan pen that he finally decided upon. Lucy Slater
Your service and consideration is exemplary and the results are always superb. Anonymous
Brilliant service- real expertise and patience, and very friendly. Very efficient way to try out pens and find one that suits you. Convenient appointment in central London at a time that suited me, and I was able to try a very broad range of pens in a bright, spacious, modern office. Much better than fighting for attention in the crowded department stores - much more knowledgeable and much broader choice of pens. I absolutely love the pen I bought! Alyssa, London
The arrangements to meet Amaya were perfect and I had ample opportunity to explain the problems I had with the pen, to examine other pens and nibs & listen to how my pen could be repaired. It was a masterclass in fountain pen use and I really enjoyed my time with Amaya-her enthusiasm and knowledge about all types of fountain pens is amazing! Andrew, Herts.
Amaya helped me find the perfect pens to present to our mothers who were witnesses at our wedding. Amaya took the time to really understand what I was after and brought a great range of pens to our appointment. She gave me very good advice on styles. It was a really friendly and relaxing shopping experience and felt very personal. Amaya arranged for the pens to be engraved and found suitable cases, which made the whole process very easy. I thoroughly recommend the by appointment service and will certainly use Penfriend again. Jessica, London.
I have three fountain pens, each over forty years old, one of them some sixty years old. When I contacted Amaya, she immediately understood the problem with each pen, and offered me a solution. I brought the pens to Amaya in Stratford Place, and within a week all three were working perfectly. Emmanuel Grodzinski, London.
I cannot thank Amaya enough for using her considerable knowledge in deciding which pen and nib was best for me. To have her undivided attention was extremely special and to understand the importance to her that I suited my pen, with subsequent meetings to follow if necessary. Her luxurious venues were super easy to find. The whole experience was very positive. Netta Millar, London.
Recently, I was given the task of purchasing a gift on behalf of others and we chose to buy a high end fountain pen for the person. I called Pen Friend and discovered they no longer had commercial premises, but were operating both on line and then by appointment. I am not very good at doing anything on line, however, I found the website amazing with a full offering of many varieties and prices of the best pens in the world. I called and spoke to Amaya who was incredibly helpful and suggested several options. Her knowledge of pens and her patience helped me to decide on a pen, one that turned out to be the perfect gift. Naturally, however, I did not want to spend the amount that I was given on behalf of others without seeing the pen, though this could have been done. I opted to make an appointment and meet with Amaya. I am very glad I did. Amaya was wonderfully flexible as to date and time and the Stratford Place address was easy to find. Amaya's time and attention made the experience all the better and she was even able to help me with a problem that I had with my own pen. The whole experience was akin to visiting a tailor to have a suit made and the attention and expertise Amaya brings to the occasion will be appreciated by anyone who uses this service. Having the right pen is an important thing for me and dealing with an expert who understand and appreciates this, and doing so face to face and one on one, makes the whole process of buying a fine writing instrument even better. I highly recommend this business model and will use it again, hopefully, in the near future. I highly recommend Amaya for any need or desire you have relating to quality pens. John F Jackson, Norfolk.
Amaya has restored my cherished Parker 51 beautifully and my writing, now much handicapped by arthritis is now more or less legible! William, Surrey.
First class advice and service. Amaya was wonderful and has a wide selection of pens to suit most needs. The Conway Stewart chosen has been faultless, next pen is to be an Onoto... James, London.
The 'By Appointment Service' is absolutely phenomenal! Amaya went out of her way to visit me at my office due to my busy schedule. The service is extremely accessible and Amaya is very friendly and helpful. She fixed my beautiful personalised fountain pen for me! Would recommend to everyone. Aylwyn Brown Trout, London.
I asked Amaya to help find the right pen for my wife's birthday. After giving her my budget, she met up with my wife and they tried out a wide selection of pens. My wife was delighted with the whole experience, and the pen of course. Anonymous, London.