Delivery information
We will post your package, subject to the items ordered being in stock, either the same day or the next business day. If there is likely to be a delay, we will let you know within the same period.
Unfortunately, we are not able to offer weekend or bank holiday deliveries. All orders will be delivered Monday to Friday. Any orders placed over the weekend and Bank Holidays will be processed on the next working day.
We deliver to customers worldwide from this website. If your location is not listed on checkout, please send an email to info@penfriend.co.uk stating what you would like to order and your address and we can provide you with a shipping quote.
If you are outside the European Community, you will not be charged VAT. This will be removed during the checkout process.
Our delivery service does not deliver to P.O. Boxes so please provide a residential or business address on checkout or your order might be invalid.
| Destination | Cost | Timeframe |
|---|
| UK (under £100) | £3.00 | Signed for 1st Class 1-2 days |
| UK (over £100) | £8.00 | Special Delivery Guaranteed by 1pm next day |
| Europe (under £500) | £15.00 | International Tracked & Signed 5-7 working days |
| Europe (over £500) | £25.00 | International Tracked & Signed 5-7 working days |
| Rest of World (under £500) | £20.00 | International Tracked & Signed 7-10 working days |
| Rest of World (over £500) | £28.00 | International Tracked & Signed 7-10 working days |
If there are any issues with your order, please do not hesitate to contact us on info@penfriend.co.uk or call us on +44 (0)207 907 6807
In some countries the local custom offices may hold deliveries for long periods before the parcels are released for delivery.
Any duties and taxes incurred with international orders are the responsibility of the customer.
Returns
If you bought your product from our website and you wish to return to us, you may do so within 28 days.
We will exchange or refund any unused items but they must be in saleable condition, unused, with its original packaging and invoice.
Please note that engraved / personalised items are not eligible for refunds. This does not affect your statutory rights.
For all returns you will be required to arrange and pay for the returns of the product. When the item is faulty we will refund your postage up to the cost of 1st class recorded Royal Mail for UK deliveries and up to the same amount as what you paid, for International deliveries.
It is the responsibility of the sender to ensure we receive the products back. We regret we cannot be responsible for lost or damaged in transit returned goods. As such we recommend you to send us the goods via recorded delivery and email us your tracking reference. We will email you as soon as the goods have been received.
Returns your item to:
Penfriend (London) Ltd - Returns
Suite 119
8 Duncan Street
London N1 8BW
UNITED KINGDOM
Refunds will be paid within 30 days of receipt of the returned order; refunds will be made using the same method as the payment that was originally received.